elangspin Privacy Policy

This page describes what we collect when you use elangspin and how we keep that data protected. We at elangspin take your privacy seriously. Our platform operates across supported jurisdictions, and we follow applicable data-protection standards to safeguard your account information, payment details, and activity records.

We collect personal data only to deliver our service — account verification, payment processing, fraud prevention, and customer support. We do not sell your data to third parties. This policy explains what we collect, how we use it, who may access it, and what rights you have.

Our commitment is transparency. If you have questions about how we handle your information, contact us at the address listed at the end of this page.

What we collect on elangspin

We collect information in three categories: account data, transaction data, and activity data. Account data includes your name, email, phone number, date of birth, and address — required to verify your identity and comply with anti-money-laundering rules. We collect this when you register and may request additional documents (ID, proof of address) during verification.

Transaction data covers payment method details (card number, bank account, or e-wallet identifier), deposit and withdrawal amounts, and timestamps. We store this to process your requests and maintain records. We do not store full card numbers; payment processors handle sensitive card data using industry-standard encryption.

Activity data includes your login times, game selections, bet history, and support interactions. We use this to detect fraud, improve our service, and respond to disputes. We also collect device information — browser type, IP address, operating system — to secure your account and prevent unauthorized access.

How we use your data

We use your information to operate elangspin. This means processing your deposits and withdrawals, verifying your identity, settling your account, and responding to your support requests. We also use data to detect and prevent fraud, money laundering, and account abuse. If you attempt to withdraw funds, we may verify your identity again to ensure the request is legitimate.

We analyze activity data to improve our platform — for example, identifying which payment methods are most popular in Jakarta, Surabaya, or Bandung, or which games users prefer during Idul Fitri or Idul Adha. We do not use your data for marketing without your consent. We may send you service updates (account alerts, withdrawal confirmations) via email or SMS, but you can opt out of non-essential messages in your account settings.

Third-party processors

We work with payment processors, identity-verification services, and hosting providers to deliver elangspin. These partners may access your data only to perform their specific function — for example, a payment processor needs your card details to process a deposit, but they cannot use that data for other purposes. We require all processors to sign data-protection agreements and follow the same security standards we do.

Our servers may sit outside your jurisdiction. Data transfers are encrypted and comply with applicable law. If you are in Indonesia, your data may be processed by servers in Singapore, the Philippines, or other supported regions, but we maintain the same protection standards regardless of location.

Your rights on elangspin

You have the right to access, correct, or delete your personal data. You can update your name, email, or phone number in your account settings. If you want a copy of all data we hold about you, or if you want us to delete your account, contact our support team. We will respond within 30 days. Deletion is permanent and cannot be undone — your account will be closed and your balance forfeited.

You can also object to certain uses of your data, such as analytics or fraud detection, but this may prevent us from serving you. For example, if you disable fraud checks, we may not be able to process your withdrawal.

Cookies and tracking

We use cookies to keep you logged in, remember your preferences, and measure how you use elangspin. Cookies are small files stored on your device. You can disable cookies in your browser settings, but some features may not work. We also use analytics tools to count visitors and track which pages are most popular — this helps us improve the platform.

We do not use cookies to track you across other websites. Our tracking is limited to elangspin.app.

Data retention

We keep your account data for as long as your account is active, plus 7 years after closure for legal and tax compliance. Transaction records are retained for 10 years. Activity logs are kept for 2 years. If we are required by law to retain data longer, we will do so.

Contact elangspin

If you have questions about this privacy policy or how we handle your data, contact our support team. We are available via email and in-app messaging. Our response time is typically 2–3 business days. We take all privacy concerns seriously and will investigate any complaint.

Our services are available only where local law permits. If you believe we are not complying with applicable data-protection law, you may file a complaint with your local data-protection authority.

We may update this policy from time to time. We will notify you of material changes via email or by posting a notice on elangspin. Your continued use of the platform after an update means you accept the new terms.